Many service providers guarantee that your call will be answered promptly—but by whom?

At BoltMSP, we offer a US-based service desk that is staffed with trained technicians (not call agents) who solve most problems on the spot. We also let you “self-triage” your problem, which means you can call in 24/7/365 for any problem—no matter how big or how small. IT help desk solutions are a big benefit of a managed service provider, so make sure you're getting the best! Remote IT Support The most common tech support solutions needed are end-user issues, such as inability to connect to the internet, a slow or "frozen" computer, lost passwords, inability to print, or difficulty logging in. We can solve these IT problems remotely using tools that allow full access to your network and systems. BoltMSP remote support technology services include installation of software, cloud services, advanced troubleshooting and repairs of applications, and more—cost-effectively keeping your staff up and running.

Cybersecurity Security is a huge concern for every business, but very few organizations have the resources to effectively combat cyber threats and attacks. Access to sophisticated, 24/7 cybersecurity protection is one of the top reasons businesses hire a Managed Services Provider. Click here to learn more about BoltMSP’s Managed Security Services.

Want to keep your IT environment running at top performance? Managed services provide around-the-clock monitoring and management of all the components in your network, including routers, firewalls, and switches. Our automated systems detect and report failures of devices and connections as we proactively monitor your computers, servers, and other network elements.

Today’s businesses are creating more data than ever before, and protecting that data is a priority. This calls for a robust data backup and disaster recovery solution that forms the foundation for business continuity. Your data backup and disaster recovery system is one of the most important investments for protecting your company. BoltMSP helps you choose, deploy and manage the backup and recovery solution that’s best for your business. Many of our managed services include multiple options that will meet your backup and recovery needs.

When employees bring their own devices into the workplace, mobile device security becomes a challenge. Although mobile devices increase employee productivity, improperly managed devices can be a major security risk. Many clients rely on our managed services for advice on how to protect their mobile environment. Typically, we start with creating a custom Bring Your Own Device policy. We can also help you evaluate a Mobile Device Management (MDM) solution and other best practices for keeping your devices safe.

Gartner Group's most recent study estimates that 80% of businesses are overpaying for their telecommunications services by between 6 and 8 percent each month and most businesses are spending 22-26% more on I.T. services than they should be. As your trusted IT partner, BoltMSP will make sure your network costs and bandwidth requirements are constantly being optimized: