Managed IT Services

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Command IT

What Are Managed IT Services?

Our goal is to help simplify your IT operations and reduce costs, managed services enable businesses to outsource part or all of their technology management. BoltMSP's goal as a Managed Services Provider (MSP) is to partner with your company to provide IT support that fits your needs and provides to take the burden of managing your business technology services off your shoulders.

This can range from completely outsourcing your IT needs, a one-time IT consulting project, to a co-managed IT services agreement working with your existing in-house team. BoltMSP is one of the top MSPs in the U.S., offering competitive pricing which is based on a flat-rate monthly subscription service including unlimited remote support provided by a U.S.-based help desk. Reach out to us and set up an exploratory call to see how managed IT services and support from BoltMSP can help YOUR business grow!
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US-Based 24/7 Service Desk

Many service providers guarantee that your call will be answered promptly—but by whom?

At BoltMSP, we offer a US-based service desk that is staffed with trained technicians (not call agents) who solve most problems on the spot. We also let you “self-triage” your problem, which means you can call in 24/7/365 for any problem—no matter how big or how small. IT help desk solutions are a big benefit of a managed service provider, so make sure you're getting the best! Remote IT Support The most common tech support solutions needed are end-user issues, such as inability to connect to the internet, a slow or "frozen" computer, lost passwords, inability to print, or difficulty logging in. We can solve these IT problems remotely using tools that allow full access to your network and systems. BoltMSP remote support technology services include installation of software, cloud services, advanced troubleshooting and repairs of applications, and more—cost-effectively keeping your staff up and running.
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On-Site Support

With the growing popularity of cloud-based services, many IT support tasks are done remotely. But there are still issues where on-site solutions are either desired or required. BoltMSP always sends a technician to your site for problems we cannot solve remotely. We also offer regularly scheduled on-site services. Talk to us about our on-site support plans to see which one is best suited for your needs.
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Cybersecurity Security

Cybersecurity Security is a huge concern for every business, but very few organizations have the resources to effectively combat cyber threats and attacks. Access to sophisticated, 24/7 cybersecurity protection is one of the top reasons businesses hire a Managed Services Provider. Click here to learn more about BoltMSP’s Managed Security Services.
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Server and Workstation Management

One of the most important ways service providers can protect your business from cyberattacks is to keep your software and operating systems up to date. Failure to do so means you not only miss out on new features, you also open the door wide to hackers who look for companies that haven’t bothered with the latest security updates. If you lack the staff to manage this regularly, BoltMSP will take over responsibility for this critical task to ensure business continuity with automated software updates, patch solutions, and security updates, including antivirus and antispam.
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Network Monitoring and Management

Want to keep your IT environment running at top performance? Managed services provide around-the-clock monitoring and management of all the components in your network, including routers, firewalls, and switches. Our automated systems detect and report failures of devices and connections as we proactively monitor your computers, servers, and other network elements.
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Hardware and Software Procurement

Evaluating, purchasing, and installing hardware and software is a time-consuming process. BoltMSP has the knowledge and skills to help you determine the right licensing agreements and hardware & software solutions for your business. We manage the procurement process end to end, from installing, maintaining, and upgrading your systems, through to retiring old hardware. We partner with all the major hardware and software vendors. Our solutions also allow for better pricing thanks to our bulk-buying power and our direct relationships with many key distributors.
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Backup and Disaster Recovery (BDR)

Today’s businesses are creating more data than ever before, and protecting that data is a priority. This calls for a robust data backup and disaster recovery solution that forms the foundation for business continuity. Your data backup and disaster recovery system is one of the most important investments for protecting your company. BoltMSP helps you choose, deploy and manage the backup and recovery solution that’s best for your business. Many of our managed services include multiple options that will meet your backup and recovery needs.
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Microsoft Office 365 Licensing

BoltMSP is a Microsoft Gold Partner with more than 16 years of experience in providing solutions and services for Microsoft applications, including Office 365, Azure, and SharePoint. We help your business select the right Microsoft products and plans, help you migrate from your current solution, and provide ongoing management along with our US-based 24/7/365 service desk. Your productivity software is another important cornerstone of managed services! Brin
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Your Own Device and Mobile Support

When employees bring their own devices into the workplace, mobile device security becomes a challenge. Although mobile devices increase employee productivity, improperly managed devices can be a major security risk. Many clients rely on our managed services for advice on how to protect their mobile environment. Typically, we start with creating a custom Bring Your Own Device policy. We can also help you evaluate a Mobile Device Management (MDM) solution and other best practices for keeping your devices safe.
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Cloud Services

Migration and optimization 24x7 UCC Service Event Management. Real time monitoring of compute, storage, switches, hypervisors, converged infrastructure, as well as support for operating systems, applications, databases, business continuity, and connectivity

Phone, UC, Collaboration & Contact Center of Network Services – SD WAN, Network, Wireless & Optimization
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Network Optimization

Gartner Group's most recent study estimates that 80% of businesses are overpaying for their telecommunications services by between 6 and 8 percent each month and most businesses are spending 22-26% more on I.T. services than they should be. As your trusted IT partner, BoltMSP will make sure your network costs and bandwidth requirements are constantly being optimized:
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