Digital Workspace
24x7 Event Management
Real Time Performance, Availability, Capacity, Configuration and Security Event Monitoring, Management and Reporting. Verification and validation of data back-up and Disaster Recovery solution
Virtual CIO Support
Proactive advisory services to address business requirements and IT service performance, availability, security, capacity and scalability. Annual budget planning and emerging technology adoption
24x7 Service Desk
Single Point of Contact Service Desk operations supporting end user requests and incidents facilitated by extensive knowledge base developed from operational experience and lessons learned
Incident and Problem Management
Real time detection, classification, root cause analysis and resolution of performance, availability, configuration and security incidents that threaten workforce productivity and the confidentiality, integrity and availability of proprietary information
Real Time and Adhoc Reporting
Obtain real time and historical information and intelligence defining Digital Workspace service quality, availability and capacity as well asset and software license management
Available Digital Workspace Security Features
- Next Generation Firewall
- IPS
- Ant-spam
- URL Filtering
- Malware/AV detection
- Command & Control Traffic Detection
- Geo IP Blocking
- SSL VPN
- IPSec
- Dynamic Routing (eBGIP, iBGIP, OSPF)
- QoS
- User FW with machine identification
- SSL Forward Proxy