Real Time Performance, Availability, Capacity, Configuration and Security Event Monitoring, Management and Reporting. Verification and validation of data back-up and Disaster Recovery solution
Proactive advisory services to address business requirements and IT service performance, availability, security, capacity and scalability. Annual budget planning and emerging technology adoption
Single Point of Contact Service Desk operations supporting end user requests and incidents facilitated by extensive knowledge base developed from operational experience and lessons learned
Real time detection, classification, root cause analysis and resolution of performance, availability, configuration and security incidents that threaten workforce productivity and the confidentiality, integrity and availability of proprietary information
Obtain real time and historical information and intelligence defining Digital Workspace service quality, availability and capacity as well asset and software license management