Unified Communications
24x7 UCC Service Event Management
Real Time Performance, Availability, Capacity, Configuration and Security Event Monitoring, Management and Reporting
Trusted Advisory Services
Leverage Unified Communications and Collaboration domain knowledge and experience to leverage emerging technology solutions the enable your business
24x7 Service Desk
24x7 Service Desk operations supporting end user requests and issues relating to physical and soft UCC assets and services
Incident and Problem Management
Real time detection, classification, root cause analysis and resolution of performance, availability, configuration and security incidents that threaten Unified Communications and collaboration services
Real Time and Adhoc Reporting
Obtain real time and historical information and intelligence defining Unified communications service quality, availability and capacity
