Unified Communications

24x7 UCC Service Event Management

Real Time Performance, Availability, Capacity, Configuration and Security Event Monitoring, Management and Reporting

Trusted Advisory Services

Leverage Unified Communications and Collaboration domain knowledge and experience to leverage emerging technology solutions the enable your business

24x7 Service Desk

24x7 Service Desk operations supporting end user requests and issues relating to physical and soft UCC assets and services

Incident and Problem Management

Real time detection, classification, root cause analysis and resolution of performance, availability, configuration and security incidents that threaten Unified Communications and collaboration services

Real Time and Adhoc Reporting

Obtain real time and historical information and intelligence defining Unified communications service quality, availability and capacity

UC&C Technologies Supported